Data Notice

Last updated: October 2025

At Underleaf England — Tunnels & Catacombs, we value the trust of our visitors and correspondents. This Data Notice explains how we handle your personal information when you use our website, book a visit, or contact us directly. Our approach complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

• Personal details you provide when booking (name, phone number, email address).
• Messages sent via contact forms or direct emails.
• Technical information such as IP address, browser type, and device used to access our site (collected anonymously for analytics).

How We Use Your Information

Your data is used only to:

• Respond to enquiries and confirm bookings.
• Provide schedules, safety notes, or route changes relevant to your booking.
• Send occasional updates about underground heritage routes, with your consent.
• Improve the structure and performance of our website.

Lawful Basis

We process your personal information under the lawful bases of consent, contract, and legitimate interests, as defined in UK GDPR.

Data Storage & Security

Data is stored securely within the United Kingdom or European Economic Area. We use encrypted servers and access controls. No credit card details are processed or stored on our website.

Sharing of Data

We do not sell or rent personal information. Data may be shared with trusted service providers (such as email or hosting providers) under strict confidentiality agreements. In rare cases, we may be required by law to disclose data to regulatory authorities.

Data Retention

We keep booking and enquiry records for up to two years, after which they are securely deleted unless a longer period is required by law.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion of data where legally permissible.
• Restrict or object to certain processing activities.
• Request transfer of your personal data to another service.

To exercise any of these rights, please contact us at [email protected].

Children’s Data

Our website is not intended for children under 16. We do not knowingly collect data from children.

Contact

If you have questions about this Data Notice, contact us at:
Underleaf England — Tunnels & Catacombs
23 Castle Chare, Durham DH1 4DX, England
Phone: +44 191 386 4527
Email: [email protected]