Visitor Terms

Last updated: October 2025

1. Introduction

These Visitor Terms govern your access to the Underleaf England — Tunnels & Catacombs website and participation in our guided sessions. By using our site or booking a visit, you agree to these terms.

2. Services

We provide guided underground routes and educational sessions. Details of routes, prices, and availability are published on our site but may change based on weather or safety conditions.

3. Safety

Participants must follow the instructions of guides and coordinators. Entry may be refused if safety requirements are not respected. We provide essential equipment such as lamps and gloves where required.

4. Bookings & Payment

Bookings can be made via our contact form or by email. Payment instructions are shared upon confirmation. Cancellations made at least 48 hours before the scheduled visit may be eligible for rescheduling.

5. Intellectual Property

All content on this site, including text, images, and logos, is the property of Underleaf England unless otherwise stated. Reuse or distribution without permission is not allowed.

6. Limitation of Liability

We aim to keep information accurate but cannot be held liable for errors, interruptions, or outcomes beyond our control. Participation in underground routes carries inherent risks, which participants accept by joining.

7. Data Protection

Use of personal data is explained in our Data Notice and Cookie Use. We comply with UK GDPR and the Data Protection Act 2018.

8. External Links

Our site may include links to third-party websites. We are not responsible for the content or practices of those sites.

9. Changes

We may update these Visitor Terms from time to time. Updates will be posted on this page with a revised effective date.

10. Contact

If you have questions about these Visitor Terms, contact us at:
Underleaf England — Tunnels & Catacombs
23 Castle Chare, Durham DH1 4DX, England
Phone: +44 191 386 4527
Email: [email protected]